Seika Terms of Use

Version 0.1 (draft) · Effective: upon publication · Last updated: September 21, 2026

Document status: draft prepared by the product team for structured publication. Items in square brackets [ ] are to be completed by COROZO S.A.S., and a lawyer must review the full text before it is published. The Spanish version prevails in case of discrepancy.

1. Who we are and what Seika is

Seika is a scheduling and appointment-management platform for businesses and their customers, provided by COROZO S.A.S., a simplified joint-stock company organized under the laws of Colombia, tax ID [NIT], with its registered address at [ADDRESS] ("COROZO", "we"). Contact: [SUPPORT_EMAIL].

These Terms govern your use of Seika through our website and any application or channel we offer now or in the future (including native mobile apps), the "Service". By creating an account, activating an invitation, booking an appointment or ticking the acceptance box, you confirm that you have read and accept these Terms, our Personal Data Processing Policy and our Cookie Policy.

2. Who may use the Service

• You must be at least 18 years old and have legal capacity to enter into a contract. If you act on behalf of a business, you represent that you have authority to bind it.
• The information you provide must be truthful, complete and up to date. We ask for a first name and two surnames to reduce fake accounts.
• You are responsible for keeping your credentials confidential and for what happens in your session. Tell us immediately about any unauthorized use.

3. Types of users

• Owners and administrators of a business configure schedules, team, clients and appointments for that business.
• Employees serve appointments according to the permissions the business grants.
• Customers book, confirm, reschedule and cancel appointments with one or more businesses using a single account.

A business is responsible to its customers for the services it provides, its prices, conditions and cancellation policies. COROZO supplies the technology and is not a party to the service relationship between a business and its customer, and does not guarantee the quality, availability or outcome of the services a business provides.

4. Appointment rules

• Appointments are confirmed, rescheduled and cancelled under the rules shown in the Service. Currently: a new appointment pending confirmation is released after 15 minutes if not confirmed; the customer may cancel or reschedule up to 1 hour before the start; every cancellation requires a reason.
• Times are shown in Colombia time (UTC−5). Availability, timing and status decisions are always made by our system, not by your device.
• We may change these rules to improve the Service; we will notify you when a change materially affects your rights.

5. Prohibited conduct

You may not: (a) use the Service for unlawful purposes or to infringe third-party rights; (b) impersonate people or businesses; (c) attempt unauthorized access to accounts, data or systems; (d) overload, abusively automate or interfere with the Service, or bypass security or anti-abuse controls (including Turnstile verification); (e) reverse engineer, except as permitted by law; (f) upload offensive, malicious or infringing content; (g) use the Service to send unsolicited communications.

We may suspend or close accounts that breach these Terms, with notice where reasonable, and retain the information needed to comply with the law and defend our rights.

6. Content and intellectual property

• Seika, its code, design, trademarks and documentation belong to COROZO or its licensors. We grant you a limited, personal, revocable, non-exclusive, non-transferable license to use the Service in accordance with these Terms.
• You keep ownership of the data and content you upload. You authorize us to process it only to provide the Service, keep it secure and comply with the law, as described in the Data Policy.
• If you send us suggestions, we may use them without any obligation to compensate you.

7. Plans, prices and payments

Today the Service is offered free of charge within the limits of the current plan. When paid plans exist, we will clearly show price, taxes, billing period, renewal and how to cancel before you accept. Payments will be processed by an authorized third-party provider; COROZO does not store card data. Applicable consumer rights will be respected, including the right of withdrawal in distance sales (Colombian Law 1480 of 2011, art. 47) where applicable.

8. Availability and changes

We aim for high availability, but the Service is provided "as is" and may be interrupted by maintenance, third-party failures or force majeure. We may modify, extend or withdraw features; if we withdraw an essential feature of a paid service, we will give reasonable notice.

9. Electronic notices

You agree to receive by email and in-app the messages needed to operate the Service (verification, appointment confirmations, reminders, security notices and legal changes). Electronic messages are fully valid under Colombian Law 527 of 1999. Promotional messages are sent only with your authorization, which you may withdraw at any time.

10. Personal data and cookies

We process personal data in accordance with Colombian Law 1581 of 2012, Decree 1074 of 2015 and other applicable rules, and in line with international data-protection principles. Read the Personal Data Processing Policy and the Cookie Policy. Accepting these Terms does not authorize processing for purposes other than those described there; where the law requires it, we will ask for your authorization separately.

11. Limitation of liability

To the fullest extent permitted by law: (a) COROZO is not liable for services provided by businesses or agreements between a business and a customer; (b) COROZO is not liable for indirect damages, lost profits, loss of opportunity or data resulting from causes beyond its control; (c) COROZO's total liability to you for the Service will not exceed the amount you paid for it in the 12 months before the event or, if free, [CAP_AMOUNT]. Nothing here limits liability that cannot lawfully be excluded, nor non-waivable consumer rights.

12. Indemnity

You agree to hold COROZO harmless from third-party claims arising from your breach of these Terms or the law, to the extent permitted by applicable law.

13. Termination

You may stop using the Service and request account closure at any time. When you close it, we handle your data under the Data Policy (some data must be kept for legal obligations or a business's operational history). Clauses that by their nature should survive will remain in effect.

14. Changes to these Terms

We may update them. We will publish the new version with its date and, for material changes, ask you to accept it again before you keep using the features that depend on it. We keep a record of the version you accepted and when.

15. Mobile apps and stores

If we offer mobile apps, they are also governed by these Terms and by the terms of the store you download them from; in case of conflict about store use, the store's terms prevail for what concerns the store.

16. Governing law, claims and jurisdiction

These Terms are governed by the laws of the Republic of Colombia. You may submit requests, complaints and claims to [SUPPORT_EMAIL]; we will answer within legal deadlines. Without prejudice to your consumer rights before the Superintendence of Industry and Commerce (SIC), disputes will be submitted to the competent courts of [CITY], Colombia. If you are a consumer in another country, mandatory consumer-protection rules of your place of residence are respected.

17. Contact

COROZO S.A.S. · Tax ID [NIT] · [ADDRESS] · [SUPPORT_EMAIL]